•  50,000 items available for immediate dispatch
  •  Free returns service (for all EU countries)
  •  Individual bike purchasing advice
  •  30-day return policy
  •  All bikes built in Germany

Help and contact


Do you have any questions?

No matter if you have questions about our online shop, your order, our products and services. We are here to help. The many experts in our customer service team will be happy to assist you.

What do you wish to contact us about?

Email us with your questions and queries. We aim to respond to your email as soon as possible.

Visit us

Here’s where to find us!

Our shop-in-shop partners:

Frequently asked questions

Here are the three most frequently asked questions. If you cannot find the answer to your questions, please have a look at the FAQ page.

To the FAQ page
To the FAQ page

Our awards


In the category "Customer Service" – Rennrad News


In the category "Value for Money" – Rennrad News


In the category "Bike Shop" – Rennrad News

Level of expertise “very high”

In the category "Bike (online retail)" – TestBild 04/2019

1. Place

In the category "Bike (online retail)" – TestBild 04/2019


Willingness to recommend in the category "Bike (online retail)" – TestBild 04/2019

Customer focus "very high"

In the category "Bike (online retail)" – TestBild 04/2019